Since 2011, I have actively voiced my thoughts on various platforms, with Twitter (now ‘X’) being one of the most prominent. While working in a next-generation HR tech company, I often noticed the disparity in development between my hometown and the rapidly growing NCR region. Whenever I encountered an issue, I made it a point to highlight it to the concerned authorities. One such instance was in 2017 when I traveled from Narsinghpur to Chhindwara (Madhya Pradesh) and was frustrated by the poor condition of the state highway despite paying toll fees. The road was riddled with potholes, yet travelers were still charged, raising serious concerns about corruption. I shared photographs and toll receipts on social media, tagging then Madhya Pradesh Chief Minister Shivraj Singh Chouhan, but my concerns fell on deaf ears. Even the toll personnel suggested calling 1033, a helpline that never responded.

Fast forward to 2021, and the situation had worsened. The same road had deteriorated further, making travel not just inconvenient but dangerous. Once again, I took to social media, this time tagging Nitin Gadkari ji, hoping for some action. At times, I felt I was pushing too hard by tagging high-ranking officials, but isn’t that why we elect them—to address the concerns of the citizens? The irony, however, became clearer in 2025 when Shivraj Singh Chouhan, now the Union Agriculture Minister (Now providing real-time updates on social media every day), took to ‘X’ to express his dissatisfaction with a broken Air India seat. His complaint received an immediate response from Air India, along with an apology and assurance of a resolution. This stark contrast left me questioning—why do government officials and politicians demand swift action for their grievances while common citizens’ issues are ignored?

Through this memoir, I wish to highlight the glaring lack of a structured feedback loop between citizens and the government. Politicians and administrators rely on ‘X,’ a private U.S.-based platform, to communicate with Indian citizens, yet there is no official digital framework dedicated to addressing public grievances. This disconnect between the people and those in power is frustrating, as genuine concerns remain unacknowledged. If officials can demand accountability from corporations, why can’t they extend the same courtesy to the people they serve? The digital India era calls for a transparent, responsive governance model—one that truly listens to its citizens.

#NextStruggle #AskDushyant #Memoir #Year2017 #Year2021 #Year2025